How to Deal With Angry Occupants
by Dakota Thornton

As a property manager, you receive more than your daily dose of drama. Much of it happens as a result of spontaneous combustion from angry occupants. Here are some ways to diffuse the situation, often ahead of time, and to keep things running smoothly.

We’ve all heard the old adage, “you can’t please all the people all the time.” That’s especially true for property managers when it comes to angry occupants. No matter how hard you work and try to provide a pleasant, safe, livable environment, issues will and do arise. The ultimate difference between the reality of the job and the nightmare of a bad experience: the occupant’s attitude, especially if they are angry—as well as your reaction to that attitude.

See page 8 of the December Update for more on How to Deal With Angry Occupants

 

December 2017 TABLE OF CONTENTS

RHA Oregon Dinner Page 3 Toy Drive Page 12
President’s Message Page 4 Holiday Dinner Page 13
RHA Mark Your Calendar Page 5 Winter Safety Page 14
2018 Class Schedule Page 6 New Form for Relocation Assistance (Portland only) Page 15
Installation of 2018 Directors and Officers Page 7 Silly Season Page 16
How to Deal With Angry Occupants Page 8 Volunteer Opportunities Page 17
Dear Maintenance Men Page 10 Vendor Guide Page 18
From the Desk of the RHA Oregon Office Manager Page 11