How to Deal With Angry Occupants
by Dakota Thornton
As a property manager, you receive more than your daily dose of drama. Much of it happens as a result of spontaneous combustion from angry occupants. Here are some ways to diffuse the situation, often ahead of time, and to keep things running smoothly.
We’ve all heard the old adage, “you can’t please all the people all the time.” That’s especially true for property managers when it comes to angry occupants. No matter how hard you work and try to provide a pleasant, safe, livable environment, issues will and do arise. The ultimate difference between the reality of the job and the nightmare of a bad experience: the occupant’s attitude, especially if they are angry—as well as your reaction to that attitude.
See page 8 of the December Update for more on How to Deal With Angry Occupants
December 2017 TABLE OF CONTENTS
|RHA Oregon Dinner||Page 3||Toy Drive||Page 12|
|President’s Message||Page 4||Holiday Dinner||Page 13|
|RHA Mark Your Calendar||Page 5||Winter Safety||Page 14|
|2018 Class Schedule||Page 6||New Form for Relocation Assistance (Portland only)||Page 15|
|Installation of 2018 Directors and Officers||Page 7||Silly Season||Page 16|
|How to Deal With Angry Occupants||Page 8||Volunteer Opportunities||Page 17|
|Dear Maintenance Men||Page 10||Vendor Guide||Page 18|
|From the Desk of the RHA Oregon Office Manager||Page 11|