5 Easy Steps to Deal with Resident Complaints
By Petra Marquart

“Oh no! Here comes that woman from apartment 302. You know, the one who’s always complaining”.

Nothing can ruin a good day more quickly than a resident with a complaint! You see them coming through your office window and want to hide in the closet. Or, you see their name displayed on caller ID and you let it go to voicemail. Who wants to deal with an unhappy resident?

See page 9 of the September Update for more on 5 Easy Steps to Deal with Resident Complaints



September 2017 TABLE OF CONTENTS

RHA Oregon Dinner Page 3 Landlording 101 Page 12
President’s Message Page 4 Thank You Picnic Sponsors Page 13
RHA Mark Your Calendar Page 5 Happy Hour Page 14
The $100,000 Mistake Many Landlords Unintentionally Make Page 7 The Secret to Creating a Successful Property Management Team Page 15
Vagrants: What is a Landlord to do? Page 8 Thank You Starry Night Donors Page 16
5 Easy Steps to Deal With Resident Complaints Page 9 Volunteer Opportunities Page 17
Choosing Paint Color Palettes for Your Units and Common Spaces Page 11 The Preferred Service Guide Page 18