5 Easy Steps to Deal with Resident Complaints
By Petra Marquart
“Oh no! Here comes that woman from apartment 302. You know, the one who’s always complaining”.
Nothing can ruin a good day more quickly than a resident with a complaint! You see them coming through your office window and want to hide in the closet. Or, you see their name displayed on caller ID and you let it go to voicemail. Who wants to deal with an unhappy resident?
See page 9 of the September Update for more on 5 Easy Steps to Deal with Resident Complaints
September 2017 TABLE OF CONTENTS
|RHA Oregon Dinner||Page 3||Landlording 101||Page 12|
|President’s Message||Page 4||Thank You Picnic Sponsors||Page 13|
|RHA Mark Your Calendar||Page 5||Happy Hour||Page 14|
|The $100,000 Mistake Many Landlords Unintentionally Make||Page 7||The Secret to Creating a Successful Property Management Team||Page 15|
|Vagrants: What is a Landlord to do?||Page 8||Thank You Starry Night Donors||Page 16|
|5 Easy Steps to Deal With Resident Complaints||Page 9||Volunteer Opportunities||Page 17|
|Choosing Paint Color Palettes for Your Units and Common Spaces||Page 11||The Preferred Service Guide||Page 18|